Contact centers have long been marked by high-stress levels, the repetitive nature of tasks, and a high turnover rate, leading to widespread dissatisfaction among agents. With the advent of advanced technologies such as artificial intelligence (AI) and sophisticated workforce management software,
Laurent Giraid is a technologist with expertise in Artificial Intelligence, particularly interested in machine learning, natural language processing, and the ethics surrounding AI. Today, we're discussing the new partnership between Photoneo and Jacobi Robotics, which aims to revolutionize
Lab0 has recently unveiled RoboGlide, an AI-powered robotics system designed to transform inbound logistics and warehouse operations. With over two years of development and a debut in a live setting at a major retailer, RoboGlide is poised to address significant challenges in the logistics
In an ambitious effort to revolutionize how non-humanoid robots interact with people, Apple researchers have introduced a new framework called Expressive and Functional Movement Design (ELEGNT). This innovative framework is designed to make robots move more naturally and expressively, thereby
ServiceNow has launched its latest version of the workflow automation platform, named "Now Platform Washington, D.C." This new release integrates advanced generative AI technologies and a suite of tools aimed at boosting productivity and optimizing interactions across various workflows. As the
Boston Dynamics, a renowned 32-year-old robotics company, has introduced a significant update to its product lineup, marking a new era in robotics technology. Known for the acrobatic movements and dances of its robots, their latest advancement involves launching an all-electric version of their
