Contact centers have long been marked by high-stress levels, the repetitive nature of tasks, and a high turnover rate, leading to widespread dissatisfaction among agents. With the advent of advanced technologies such as artificial intelligence (AI) and sophisticated workforce management software,
Telefónica, a century-old telecom giant, is on a transformative journey to modernize its data architecture in pursuit of autonomous network capabilities. Under the leadership of Paola Saputelli, Global IT Director, the company is overcoming legacy system challenges by focusing on data
In the rapidly evolving landscape of artificial intelligence, OpenAI's ChatGPT has made an impressive mark by becoming one of the fastest-growing applications in recent memory. Initially launched as a research preview in November 2022, the AI chatbot swiftly garnered widespread attention and
In a rapidly evolving technological landscape, Colorado lawmakers are grappling with the complex issue of using facial recognition technology in K-12 schools. As the debate heats up, the key question centers on whether the potential safety benefits outweigh the significant privacy concerns
In a significant leap toward utilizing advanced technology for public safety, a trial of Live Facial Recognition (LFR) technology in Ipswich has led to five arrests and engagement with around 400 people, showcasing its potential in modern law enforcement. The Suffolk Constabulary borrowed equipment
Artificial Intelligence (AI) is progressively transforming the e-business landscape, proving to be a pivotal component in modern digital commerce. As businesses strive to streamline operations, enhance customer experiences, and foster growth, AI's integration has become indispensable. This detailed
The Consumer Electronics Show (CES) 2025 presented a vision of future technologies that promise to revolutionize enterprise solutions. The event highlighted advancements in artificial intelligence (AI), immersive technologies like augmented reality (AR) and virtual reality (VR), sustainability, and
In January 2025, the Chinese artificial intelligence (AI) company DeepSeek made headlines worldwide with the release of its mobile chatbot application and the DeepSeek-R1 large language model. The app quickly became the most downloaded on Apple Inc.'s U.S. App Store and secured a top position on
In today's rapidly evolving technological landscape, businesses are increasingly integrating AI, IoT, and cloud computing into their operations to capitalize on unprecedented opportunities for innovation and growth. However, as these advancements continue to reshape industries, they also come with
Artificial intelligence has been proving its utility in numerous fields, with one of the most significant being the medical domain, particularly in lung cancer detection and treatment. AI's deep learning models have been specifically applied to CT imaging for tumor analysis, showcasing the
